I wanted to let you know that the pool looks beautiful. Your guys are doing a great job so far, and I'm happy that I switched companies. We were disappointed when last year, our pool company couldn't get our pool operational and clean until July 4th, but I have to say, this year, we're thrilled with what your guys have done every week. It's sparkling and so pretty, and we're hoping it will help to sell our house. We will recommend highly that whoever buys our house continue with your maintenance program.
Thank you again for everything. We're incredibly pleased with Gorlin and will recommend your company to our friends with pools.
I don't have access to Facebook or any of the other venues offered on your website.
I had trouble with my above ground pool heater. It would lite and then shut off within two minutes. Natural Gas is a fuel source that is cost efficient much more so than electricity but way more dangerous. Granted that both sources have controls that prevent accidents from happening but with gas you use an extra measure of caution.
My heater worked fine for years. When the trouble began I was torn between buying a new one rather than service the one I had. Reason prevailed (my wife's recommendation), I scanned the yellow pages and found Gorlin Pools. The two servicemen were courteous, neat and knowledgeable. They disassembled the heater, tested the controls, remarked that the heater was in excellent shape and found a black ant had crawled into the gas orifice on one side of the burner. They were in and out within the hour. I couldn't have been happier.
Thank You Gorlin Pools
Hi Steve - we totally enjoyed the pool/spa. Honestly, we feel like we are away at a resort when we are in the backyard. BTW, we use the fire bowl all the time, everyone loves it!
We have been using Steve and his staff at Gorlin for the past 10+ years and never have had any issues. When a question comes up- the answer is available immediately. The service is top notch. We always brag about Gorlin Pools & Spa.
Gail & Steve R
I switched my pool service to Gorlin Pools after many years with another company. The reason for switching was because I was sick of service people coming out with an attitude and a chip on their shoulder. As if I was doing them a big favor by allowing them to service my pool. Since being with Steve and his team, I could not be happier. In the few years that I am a customer, I have only experienced a 100% knowledgeable, friendly, organized and customer focused staff. If you are considering making a change in a pool company, you should select Gorlin.
You have an impressive organization. I've dealt with many pool orgs over the years- and more often than not they fell short of doing quality work. It seems to be a niche business where there is lots of room for a good outfit. You guys are just plain good - consistently. Thanks.
Highly skilled employees:
Becky answered the phone on the first ring, and assured me there was nothing the field supervisor couldn't handle. Corey and Gary (brothers) came out and were able to set my indoor pool to auto pilot in about 2 hours. My pool builder spent days trying to get this system figured out. He recommended I call Gorlin pools, and I am glad I did.
Love your wonderful service - I used another pool service in the past and they were just awful (customer service and knowledge).
Many thanks to making our first pool season very enjoyable!
Dave & Mary K
Corey got us up and running in time for the kids to enjoy. You really came through for us. Thank you for following up.
Dear Mr. Gorlin,
I am writing to you regarding Kevin Hoffman. He was here at my house on Friday because originally we had thought the pool stopped working altogether. Kevin figured out the problem and got it all set up so I felt relieved that it was going to be operating efficiently. This morning my son went out to vacuum the pool and discovered that it wasn't on and could not complete his task of vacuuming. My husband walked through a few things with my son to determine the problem and could not figure out what was wrong. My husband told me that he thought that the pump was left on with no water filtering through the system and now the pump probably needed replaced. I had the receipt from yesterday sitting on my desk and Kevin had attached his business card to it. Normally I would never call someone over the weekend with a problem but I just felt at my wits end with what to do. The pool was a mess and we are closing on the house soon and I didn't want to let it get so bad that it was going to be difficult to get it clean and running again. I called the cell number on the card and left Kevin this long message about my pool and what was going on. I figured I wouldn't hear back from him until Monday and at that time I would just have to put in for more service. Kevin called me back in two hours and walked through a couple of things with me and had me send him pictures of the valves to make sure the handles were in the correct place. Essentially everything was correct and he had me fill the pump filter with water. As soon as I did that the pump primed and everything was working again. I asked him to bill me for his time and he laughed and said "no." I just want you to know that Kevin saved my life and that I am so grateful that he took time out of his busy schedule to help a customer. He is a great employee in my opinion because most tech's probably wouldn't care at all and just have me make a call for service on Monday. Thank you to you and Kevin for having such great employees. I really appreciate everything he did by walking me through the system when he was here and then by calling me back.
We became a customer midway through the 2011 season and have been thoroughly satisfied. Everyone at Gorlin has been responsive,courteous, and professional. Gorlin keeps our pool balanced and beautiful.
The best pool service I've found in 15 years. Nice staff, committed to doing the job right, and responsive in a timely way. Very satisfied.
This is my first season with Gorlin and I decided to go with them because they were highly recommended. After having a new energy efficient pump installed I clearly see why the great recommendations.
From start to finish I was treated as if I were their only customer. Cory, who did the installation was very professional and extremely knowledgeable and was easy to reach when I had follow up questions.
Finally, dealing with Steve via e-mail was a complete pleasure. He answered all my questions regarding the new pump and was very courteous despite the many questions I asked.
This company really delivers!
My experience with Eric has been top notch! Thank you for the GREAT service!
I always recommend Gorlin to family and friends. Their professionals are always helpful and on-time.
Tom and Mara T
Gary our pool manager is excellent. He is professional and has an excellent knowledge base.
Ed and Jessica C
Personal attention to customers. Thorough knowledge of equipment and service. Always on schedule. Great communication.
Friendly service-Timely response to calls and questions-Thoroughness of the reps when they work on my pool-Honest answers to my questions-Good value for the cost of service.
I have learned in life that you do get what you pay for. This is very true here. The work you did on my pool is beautiful. Your employees are great! The guys who have worked at my house have been knowledgeable- always have extra supplies on hand - and they are nice!
I get my questions answered or service calls taken care of immediately so I do not need to do constant follow up. I know I can take any pool issues off my "to do" list once I call the office.
Gorlin Pools has provided excellent services throughout the years for my pool opening and closing. I am always happy to see the same technicians from one year to the next.
Brian was amazing and I would work with him in the future. He really sold the company to me. He was reasonable and patient- calm and capable. He understood what I was looking for and was creative and thoughtful in his approach. Terrific group of young men handling the maintenance.
Strict attention to safety- honesty and good faith dealing- quality workmanship- design & construction knowledge- clear communication of contract terms and available choices and options- moving the project forward to completion without interruption- timely completion of all details- carefully avoiding damage to customer's other property during the project.
Of all Pool service companies- Gorlin comes across as more than a pool company that opens and closes pools. They seem to take this business very serious.
Knowledgeable of all areas of Pool issues- strong leader in Steve. Strong tech- in Cory - get more techs like Cory.
The responsiveness and the service provided was outstanding. The acid cleaning of my pool was just the ticket. My pool looked great all year and was worth it.
I want to compliment the professionalism and diligence that both Eric and Kenny showed when closing my pool. They were efficient, thoughtful, careful and performed a first class job thinking of details that other companies did not foresee. I recommend Gorlin Pools for homeowners that want a first class job.
Thank you so much for a wonderful year of pool care. Your professionalism and desire to do your utmost best job is very evident. Our pool never looked so good. Steve, thanks so much for fixing the pool issue and saving us from another extremely high water bill. You are great, Jeffrey and I look forward to many, many years of wonderful pool service with you. We are truly grateful for all you. With much gratitude and thanks!
Mary Ann & Jeffrey G
Thank you for coming out so soon and your great service in my first year with a pool. It was very trying but you helped make it easier.
I would like to take this opportunity to express my sincere thanks and appreciation for the wonderful renovation of my concrete pool.
From start to finish, my experience with Gorlin Pools was one of complete satisfaction. Starting with my first contact with Steve, each and every employee showed me that I made the absolute right choice in Gorlin Pools.
All of your workers treated my property with respect and care. I was impressed with their attitude, superior workmanship, and how completely they cleaned up the work site every day.
In particular, I would like to single out Brian Balbo. His professionalism, suggestions, knowledge and above all, his accessibility were amazing. I never expected that every time I reached out to Brian, he would answer immediately. The planned schedule for my renovation was accurate and the job was completed on time and within my budget. This was done even after I added several side jobs to the initial contract.
Many thanks to Gorlin Pools for turning my old, leaking, well-worn thirty year old pool into a brand new modem pool.
Just wanted to thank you for being so diligent and following up on the leak in our Surf City pool. It was fixed and the pool was used heavily Memorial Day Weekend. I don't think any other service would have been so reliable in getting this repaired in a timely manner, especially right before a holiday weekend. Your company always takes it upon themselves to follow through on necessary actions, unlike other companies that require multiple phone calls to get action. You were even good enough to give me after hours phone call to update me on the situation. A similar example occurred on my pool in Robbinsville. When they opened the pool some tiles had fallen off. Rather than ignoring them, they pointed it out to my wife and said they would be back. Eric called to schedule and when he couldn't make it that day, was good enough to call and let us know, but assured us he would be out within a day or two. Sure enough, with no additional action on my part, he called, then came out and made the necessary repairs. I am convinced no other pool company would be this thorough in their work and provide such outstanding customer service. That is the primary reason why all my business goes to Gorlin Pools. Thanks for the great work by you and your team!
I meant to thank you for fixing the pool problem at no cost to me, with the Return. I really appreciate you guys taking responsibility and making it happen, and for that I hope to use you guys for a long time, and if I have a chance to refer, I will do that. Eric is really cool too and a good representative of the company.
P.S. Nice job with the newsletter, how many pool guys are savvy enough to produce this, not many I'm sure, way to go.
The follow up that you and the team provide is best in class.
One of the few pool companies that is able to handle any issues or concerns in a timely and responsible manner.
My pool looks great all summer long now that I use Gorlin Pools!
When we hired Gorlin, Steve told us "all you do is swim" he and his staff have lived up to this promise season after season.
We have used your service for over 8 years, both our previous home and present. Steve Gorlin is one of the most professional!
Jaime & Steven
Every staff member is a pleasure to speak to. They are extremely knowledgeable about all their products and of the industry. The pool staff is prompt, clean and courteous. I highly recommend if anyone needs a pool or just weekly cleaning to use Gorlin Pools.
We finally found a company that understands pools.
After 7 years they still treat me as a new customer.
They are all the best. Becky is very friendly, nice and knowledgeable. Corey and Gary really helped me learn how to operate my pool. After my husband passed away, I was clueless how to care for the pool. They spent a lot of time with me showing me, teaching me and answering all my questions so I could care for the pool. The summer went very smoothly. I recommend their company to everyone I know.
I was writing to compliment Willie. As you know he was out with his partner this morning to do my opening. He is such a nice young man and always does a thorough job. I also want to thank you for the goodie bag. You really hit it big in our household this year as Mary especially loves the bag clip !!
Best wishes to you and your staff for a successful pool season.
Also, just wanted to let you know that Corey and team were out yesterday to close the pool, and with each year of working with your team, my appreciation grows. Corey is first class - and one of the very best (if not the best) person who has worked on anything in or at our house. He is incredibly knowledgeable, extremely patient and always has an “over and above” attitude. He is always accessible, and does what he says he is going to do, and often much more. We trust him implicitly with anything and everything related to the pool, and cannot think of working with anyone else to maintain it. I have worked with many companies on various home improvement/maintenance items, and nothing compares to what we get with Corey and the team. Great customer service is something that a lot of companies over-promise, but under-deliver - but your team is truly exceptional.