| This is my first season with Gorlin and I decided to go with them because they were highly recommended. After having a new energy efficient pump installed I clearly see why the great recommendations. From start to finish I was treated as if I were their only customer. Cory, who did the installation was very professional and extremely knowledgeable and was easy to reach when I had follow up questions. Finally, dealing with Steve via e-mail was a complete pleasure. He answered all my questions regarding the new pump and was very courteous despite the many questions I asked. This company really delivers! |
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| By Wilson G | |
| My experience with Eric has been top- notch ! Thank you for the GREAT service ! ! | |
| By Victoria D. | |
| I always recommend Gorlin to family and friends. Their professionals are always helpful and on-time |
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| By Tom and Mara T . | |
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Gary our pool manager is excellent. He is professional and has an excellent knowledge base. |
| By Ed and Jessica C. | |
| Personal attention to customers.-Thorough knowledge of equipment and service.-Always on schedule.-Great communication. |
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| By Frank | |
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Friendly service-Timely response to calls and questions-Thoroughness of the reps when they work on my pool-Honest answers to my questions-Good value for the cost of service. |
| By Larry O. | |
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I have learned in life that you do get what you pay for. This is very true here. The work you did on my pool is beautiful. Your employees are great! The guys who have worked at my house have been knowledgeable- always have extra supplies on hand - and they are nice! |
| By Irene M. | |
| I get my questions answered or service calls taken care of immediately so I do not need to do constant follow up. I know I can take any pool issues off my "to do" list once I call the office. | |
| By Joanne E. | |
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Gorlin Pools has provided excellent services throughout the years for my pool opening and closing. I am always happy to see the same technicians from one year to the next. |
| By Debra D. | |
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Brian was amazing and I would work with him in the future. He really sold the company to me. He was reasonable and patient- calm and capable. He understood what I was looking for and was creative and thoughtful in his approach. Terrific group of young men handling the maintenance. |
| By Roxane Y. | |
| Strict attention to safety- honesty and good faith dealing- quality workmanship- design & construction knowledge- clear communication of contract terms and available choices and options- moving the project forward to completion without interruption- timely completion of all details- carefully avoiding damage to customer's other property during the project | |
| By Jane L. | |
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Of all Pool service companies- Gorlin comes across as more than a pool company that opens and closes pools. They seem to take this business very serious. Knowledgeable of all areas of Pool issues- strong leader in Steve. Strong tech- in Cory - get more techs like Cory. |
| By Nicolas G. | |
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The responsiveness and the service provided was outstanding. The acid cleaning of my pool was just the ticket. My pool looked great all year and was worth it. |
| By Mark R. | |
| I want to compliment the professionalism and diligence that both Eric and Kenny showed when closing my pool. They were efficient, thoughtful, careful and performed a first class job thinking of details that other companies did not foresee. I recommend Gorlin Pools for homeowners that want a first class job. | |
| By Cheryl | |
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Dear Steve and Holly, Thank you so much for a wonderful year of pool care. Your professionalism and desire to do your utmost best job is very evident. Our pool never looked so good. Steve, thanks so much for fixing the pool issue and saving us from another extremely high water bill. You are great, Jeffrey and I look forward to many, many years of wonderful pool service with you. We are truly grateful for all you, Holly, and all your workers do! With much gratitude and thanks! Mary Ann and Jeffrey Golkin |
| By Mary Ann and Jeffrey Golkin | |
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Steve, Thank you for coming out so soon and your great service in my first year with a pool. It was very trying but you helped make it easier. |
| By Brad Singer | |
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Gorlin Pools, I would like to take this opportunity to express my sincere thanks and appreciation for the wonderful renovation of my concrete pool. From start to finish, my experience with Gorlin Pools was one of complete satisfaction. Starting with my first contact with Steve, each and every employee showed me that I made the absolute right choice in Gorlin Pools. All of your workers treated my property with respect and care. I was impressed with their attitude, superior workmanship, and how completely they cleaned up the work site every day. In particular, I would like to single out Brian Balbo. His professionalism, suggestions, knowledge and above all, his accessibility were amazing. I never expected that every time I reached out to Brian, he would answer immediately. The planned schedule for my renovation was accurate and the job was completed on time and within my budget. This was done even after I added several side jobs to the initial contract. Many thanks to Gorlin Pools for turning my old, leaking, well-worn thirty year old pool into a brand new modem pool. |
| By Brian Barrett | |
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Just wanted to thank you for being so diligent and following up on the leak in our Surf City pool. It was fixed and the pool was used heavily Memorial Day Weekend. I don't think any other service would have been so reliable in getting this repaired in a timely manner, especially right before a holiday weekend. Your company always takes it upon themselves to follow through on necessary actions, unlike other companies that require multiple phone calls to get action. You were even good enough to give me after hours phone call to update me on the situation. A similar example occurred on my pool in Robbinsville. When they opened the pool some tiles had fallen off. Rather than ignoring them, they pointed it out to my wife and said they would be back. Eric called to schedule and when he couldn't make it that day, was good enough to call and let us know, but assured us he would be out within a day or two. Sure enough, with no additional action on my part, he called, then came out and made the necessary repairs. I am convinced no other pool company would be this thorough in their work and provide such outstanding customer service. That is the primary reason why all my business goes to Gorlin Pools. Thanks for the great work by you and your team! |
| By Peter Hayes | |
| Steve, I meant to thank you for fixing the pool problem at no cost to me, with the Return. I really appreciate you guys taking responsibility and making it happen, and for that I hope to use you guys for a long time, and if I have a chance to refer, I will do that. Eric is really cool too and a good representative of the company. P.S. Nice job with the newsletter, how many pool guys are savvy enough to produce this, not many I'm sure, way to go. |
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| By Amanda | |
| The follow up that you and the team provide is best in class. | |
| By Mark P | |
| One of the few pool companies that is able to handle any issues or concerns in a timely and responsible manner. My pool looks great all summer long now that I use Gorlin Pools! |
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| By Mario | |
| When we hired Gorlin, Steve told us “all you do is swim” he and his staff have lived up to this promise season after season. | |
| By Joseph | |
| We have used your service for over 8 years, both our previous home and present. Steve Gorlin is one of the most professional! | |
| By Jaime and Steven | |
| Every staff member is a pleasure to speak to. They are extremely knowledgeable about all their products and of the industry. The pool staff is prompt, clean and courteous. I highly recommend if anyone needs a pool or just weekly cleaning to use Gorlin Pools. | |
| By Gail | |
| We finally found a company that understands pools. | |
| By Susan | |
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After 7 years they still treat me as a new customer. |
| By Tom L | |